Terms & Conditions

Website Terms and Conditions of Use

1. About the Website

(a) Welcome to emberandbone.com.au (the “Website”). The Website provides access to Ember & Bone products, information, and online shopping services (the “Services”).

(b) The Website is operated by Ember & Bone (ABN: 85 782 746 088). Access to and use of the Website, including any products or Services available through the Website, is provided by Ember & Bone.

By using, browsing, or purchasing through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must stop using the Website immediately.

(c) Ember & Bone reserves the right to update or change these Terms at any time. Any changes will take effect immediately once published on the Website. We recommend reviewing these Terms periodically.

2. Acceptance of Terms

(a) You accept these Terms by accessing, browsing, or purchasing from the Website.

(b) You may also accept these Terms by selecting an option to agree where this functionality is made available.

3. Online Shopping and Accounts

(a) You may be required to create an account to access certain features of the Website.

(b) During account creation or checkout, you may be required to provide personal information including:

Name
Email address
Contact details
Billing and shipping address
Password information (where applicable)

(d) You are responsible for maintaining the confidentiality of your account details and password.

(e) You must notify Ember & Bone immediately if you become aware of any unauthorised access to your account.

4. Your Obligations

By using the Website, you agree that you will:

(a) Use the Website only for lawful purposes and in accordance with these Terms.

(b) Not misuse the Website, including attempting to gain unauthorised access, interfere with Website functionality, or introduce malicious software.

(c) Not copy, reproduce, distribute, modify, or use Ember & Bone content, images, branding, or materials without written permission.

(d) Not use the Website for any fraudulent, illegal, or unauthorised activities.

(e) Provide accurate information when placing an order.

5. Products and Orders

(a) All orders placed through the Website are subject to acceptance by Ember & Bone.

(b) Once you place an order, you will receive an order confirmation email. This does not guarantee acceptance of your order.

Products are unavailable
There is an error in pricing, product information, or availability
Fraudulent or suspicious activity is suspected
We are unable to fulfil the order for reasons outside our control

(d) If an order is cancelled after payment has been received, you will receive a full refund for the amount paid.

6. Pricing and Payment

(a) All prices displayed on the Website are in Australian Dollars (AUD) and include GST unless otherwise stated.

(b) Payment methods may include:

Credit or debit card
Shopify Payments, Stripe payments, Apple Pay, Google Pay
PayPal
Buy Now Pay Later services such as Afterpay, Zip, or other available providers

(d) By submitting payment details, you confirm that you are authorised to use the selected payment method.

(e) Ember & Bone reserves the right to update product prices at any time. Price changes will not affect orders already accepted.

7. Shipping and Delivery

(a) Shipping and delivery timeframes are estimates only and may vary depending on location, courier availability, and external circumstances.

(b) Please refer to our Shipping and Delivery Policy for full information regarding delivery timeframes, costs, and options.

(c) Ember & Bone is not responsible for delays caused by third-party delivery providers, incorrect delivery details, or circumstances outside our reasonable control.

8. Refunds and Returns

(a) Refunds, returns, and exchanges are handled in accordance with Australian Consumer Law and Ember & Bone’s Refund Policy.

(b) Nothing in these Terms limits your rights under Australian Consumer Law.

(c) Where a product is faulty, damaged, or not as described, please contact Ember & Bone as soon as possible so we can assist.

9. Copyright and Intellectual Property

(a) All content on the Website, including text, images, logos, designs, graphics, photographs, branding, product descriptions, and other materials, is owned by or licensed to Ember & Bone.

(b) You may access and use Website content for personal, non-commercial purposes only.

(c) You must not reproduce, modify, distribute, publish, or use Ember & Bone intellectual property without prior written permission.

(d) All rights relating to Ember & Bone branding, trademarks, designs, and content remain the property of Ember & Bone.

10. Privacy

(a) Ember & Bone takes your privacy seriously.

(b) Any personal information collected through your use of the Website is handled in accordance with our Privacy Policy.

11. Disclaimer

(a) Nothing in these Terms excludes, restricts, or modifies any rights or guarantees available under Australian Consumer Law.

(b) To the extent permitted by law, Ember & Bone excludes liability for any indirect, incidental, or consequential loss arising from your use of the Website or purchase of products.

(c) While Ember & Bone takes reasonable care to ensure Website information is accurate and current, we do not guarantee that all information will always be error-free.

(d) Product images are provided for illustrative purposes only. Actual colours, finishes, or appearances may vary slightly depending on screens, devices, and manufacturing processes.

12. Limitation of Liability

(a) To the maximum extent permitted by law, Ember & Bone’s liability relating to products or Services provided through the Website is limited to:

Replacement of the product; or
Refund of the purchase price, where required under applicable law.

(b) Ember & Bone is not responsible for loss, damage, or costs arising from misuse of products, failure to follow product instructions, or circumstances outside our reasonable control.

13. Termination and Suspension

(a) Ember & Bone may suspend or terminate access to the Website where:

These Terms have been breached
Fraudulent or unlawful activity is suspected
Continued access may negatively impact Ember & Bone or other customers

(b) Termination does not affect any rights or obligations that have already arisen.

14. Indemnity

You agree to indemnify Ember & Bone, its employees, contractors, suppliers, and service providers against any loss, damage, liability, claim, or expense arising from:

Your breach of these Terms
Your misuse of the Website
Your violation of applicable laws or third-party rights

15. Dispute Resolution

(a) If a dispute arises, both parties agree to first attempt to resolve the matter through good-faith communication.

(b) You should contact Ember & Bone at:

[email protected]

(c) Both parties will attempt to resolve disputes before commencing formal legal proceedings, unless urgent action is required.

16. Governing Law

(a) These Terms are governed by the laws of New South Wales, Australia.

(b) You agree that any disputes arising from these Terms will be subject to the jurisdiction of the courts of New South Wales, Australia.

17. Severance

If any part of these Terms is found to be invalid or unenforceable, that part will be removed and the remaining Terms will continue to apply.

Mobile Terms of Service

Last updated: 24 July 2026

The Ember & Bone mobile messaging service (the “Service”) is operated by Ember & Bone.

By subscribing to Ember & Bone SMS communications, you agree to receive recurring SMS messages from Ember & Bone regarding orders, updates, promotions, offers, and marketing communications.

Message frequency may vary. Message and data rates may apply depending on your mobile provider.

Participation in SMS marketing is voluntary and is not required to make a purchase.

You may unsubscribe from SMS messages at any time by following the unsubscribe instructions provided in the message or contacting: