Privacy Policy

Ember & Bone understands that you care about how your personal information is used. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase, or interact with our services.

Ember & Bone is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy applies to personal information collected, processed, disclosed and stored by Ember & Bone in accordance with applicable Australian privacy laws and, where applicable, international privacy regulations.

Our company details are:

Ember & Bone
ABN: 85 782 746 088

What information does Ember & Bone collect?

Ember & Bone collects information to provide our products and services, process orders, improve your shopping experience, communicate with you, and operate our business effectively.

You may provide information directly to us when you:

• Create an account

• Place an order

• Contact our customer service team

• Subscribe to marketing communications

• Participate in promotions or surveys

We may collect and store the following information:

• Your name

• Contact information, including email address and phone number

• Billing and shipping addresses

• Order details and purchase history

• Payment information (processed securely through third-party payment providers)

• Any information you provide when contacting us

• Preferences relating to our products, services or communications

We may also automatically collect certain information when you browse our website through technologies such as cookies and analytics tools.

This information may include:

• Internet Protocol (IP) address

• Device and browser information

• Website usage information

• Pages viewed and interactions with our website

• General location information based on IP address

• Analytics data relating to website performance and visitor behaviour

What does Ember & Bone do with your information?

We use your information to:

• Process and fulfil your orders

• Provide customer support and respond to enquiries

• Manage payments and transactions

• Deliver updates relating to your order

• Improve our products, services and website experience

• Understand customer preferences and improve our marketing

• Maintain business records for accounting, legal and operational purposes

• Prevent fraud and protect the security of our business and customers

Where you have provided consent, we may also use your information to send promotional emails, SMS messages, special offers, product updates and other communications that may be relevant to you.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us at:

[Insert Ember & Bone contact email]

We will never sell your personal information to third parties.

We only use your information where we have a lawful basis to do so, including where it is necessary to fulfil our services to you, comply with legal obligations, protect our legitimate interests, or where you have provided consent.

Cookies and website analytics

Ember & Bone uses cookies and similar technologies to improve website functionality, understand how customers use our website, and enhance your shopping experience.

Cookies may collect information such as:

• Website visits and browsing behaviour

• Device information

• Website preferences

• Traffic and performance information

You may adjust your browser settings to accept or decline cookies. Please note that disabling cookies may affect some website functionality.

Sharing your information with third parties

We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These providers may include:

• Payment processors

• Shipping and delivery providers

• E-commerce platform providers

• Website hosting providers

• Customer service platforms

• Marketing and email service providers

• Analytics providers

These third parties are only provided with information necessary to perform their services and are required to handle your information appropriately.

Ember & Bone may use services including:

• Shopify (for e-commerce and order processing)

• Payment providers such as Stripe, Shopify Payments, PayPal, Afterpay or other applicable providers

• Google Analytics (for website analytics)

• Email and marketing platforms such as Mailchimp or similar services

• Customer support platforms and applications used to manage customer enquiries

 

Other circumstances where we may share information

We may disclose your information where required:

• To comply with legal obligations

• To respond to lawful requests from government authorities or regulators

• To protect our rights, property or safety

• To investigate fraud or misuse of our services

If Ember & Bone is involved in a merger, acquisition, sale of assets or change of ownership, customer information may be transferred as part of that transaction.

International data transfers

Some third-party service providers we use may process information outside Australia or the European Economic Area.

Where this occurs, we take reasonable steps to ensure that your information continues to receive appropriate protection in accordance with applicable privacy laws.

How long do we retain your information?

Ember & Bone retains your personal information only for as long as necessary for the purposes outlined in this Privacy Policy, to provide our services, and to comply with legal obligations.

We consider factors including:

• Our contractual obligations

• Accounting and taxation requirements

• Legal requirements

• Potential disputes

• Business record-keeping requirements

When information is no longer required, we securely delete or anonymise it.

Security

Ember & Bone is committed to protecting your personal information and takes reasonable technical and organisational measures to prevent unauthorised access, misuse, loss or disclosure.

Where payment information is provided, it is processed securely through trusted payment providers using appropriate encryption and security measures.

While no online transmission or storage method can be guaranteed to be completely secure, we follow recognised industry practices to protect your information.

Your rights

Depending on applicable privacy laws, you may have rights relating to your personal information, including:

• Requesting access to information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion of your information where appropriate

• Withdrawing consent for marketing communications

• Making a complaint regarding our handling of your personal information

To exercise these rights, please contact us using the details below.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact:

Ember & Bone
Email: [email protected]

 

Changes to this Privacy Policy

Ember & Bone may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements or privacy practices.

Any updates will be published on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your information.

This Privacy Policy was last updated on: 2026